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2012 Roval SL 29er wheels

Chris Rodgers Mar 29, 2016 10:47AM PDT

I have a Roval SL wheelset that are under warranty for 5 years, and my LBS Specialized dealer brought to my attention rim damage while the bike was being serviced. I am 60 lbs below the rider weight limit.
The shop has followed the necessary steps for warranty replacement, and it has sounded like the warranty was receiving attention. However, there has been no update or resolution as of 3/29/16. The wheel and original receipt were provided back in late October or early November of 2015. What is the normal turnaround time for warranty issues?

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Rider Care Mar 30, 2016 09:07AM PDT SPECIALIZED Agent
Hi Chris,
Please email us the name of the shop, where the retailer is located and your contact at the retailer so we can explore this issue further. Our email is ridercare@specialized.com.

Thank you
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Chris Rodgers Oct 25, 2016 01:25PM PDT
Thank you for the response. I have emailed the contact info of the Specialized dealer that I have been working with.

Chris

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