Support Center

Lifetime Warranty

Flavio Fialho Feb 25, 2016 04:19PM PST

Hi!
The first owner of my bike have registered the bike in Specialized website 5 years ago.
I bought it here in Brazil, but he bought this frame in Italy.
I´m having trouble with the frameset ( bottom bracket isnt fixing to use cranksets of any brand)
Now I need informations about lifetime frame warranty.
How it works in my case ?

I´ll wait for your feedback as soon as possible

Kind regards,
Flavio

Up -1 Rated Down
Rider Care Feb 25, 2016 04:31PM PST SPECIALIZED Agent
HI Flavio

The Lifetime warranty only extends to the original owner with proof of purchase in the country in origin. I have provided more detailed information below.

Specialized bicycles are sold exclusively through our network of authorized dealers. Specialized Bicycle Components, Inc. provides each original retail purchaser of a new Specialized bicycle or frameset with a limited warranty against defects in materials and workmanship as follows:

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LIFETIME:

-Frames and forks
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2 YEARS:
-Aftermarket Roval wheels purchased on or after January 1, 2004. (This does not include OEM wheels that come on complete Specialized Bicycles)

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5 YEARS:

-Suspension attachment points and related equipment (pivot points, bushings, chain stays, seat stays, shock links, fasteners) on bikes sold after 2008

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ONE YEAR:

-Suspension attachment points and related equipment (pivot points, bushings, chain stays, seat stays, shock links, fasteners) on bikes sold before 2009
-Paint/finish
-Components attached to the bicycle/frameset (i.e. saddle, wheels, drive train, brakes, seat post, crankset, handlebar, stem, baskets, racks, etc.)

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Some branded and co-branded equipment may have additional warranty coverage offered by the specific manufacturer.

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This limited warranty is conditioned upon the bicycle being operated under normal conditions and use, and properly maintained and is only valid for the original owner.

This warranty does not cover regular maintenance such as bike tuning, wheel truing, spoke tensioning, cable replacing, wear and tear, or damage due to accident, abuse, or neglect.

To obtain benefits under this warranty, the bicycle or frameset must be presented to an authorized Specialized dealer on the same continent on which the bicycle was purchased, together with a proof of purchase. Only authorized Specialized dealers are authorized to perform warranty service. Should the bicycle, frameset, or any part thereof be determined by Specialized to be covered by this warranty, it will be repaired or replaced with the most comparable option, at Specialized's sole option.

The original owner shall pay all labor charges connected with the repair or replacement of all parts. Under no circumstances does the limited warranty include the cost of travel or shipment to and/or from an authorized Specialized dealer.

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This limited warranty is not transferable and does not apply to:
Normal wear and tear
Corrosion
Damage or failure to to accident, collision, crash, misuse, abuse, or neglect
Improper assembly or installation
Improper alteration or installation of components, parts, or accessories not originally intended for or compatible with the Specialized bicycle as it was sold
Failure to perform maintenance or service at appropriate intervals supported by records of such maintenance
Non-genuine Specialized products
Specialized products not purchased new from an authorized Specialized dealer. (i.e. eBay, PinkBike, or any other second-hand purchase)

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If you have any other questions or concerns about the Specialized warranty policy, please contact your local Specialized dealer.

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