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What is your "30 Day Satisfaction Guarantee" for orders through the Specialized Online Store? (US only)

Last Updated: Aug 23, 2013 02:55PM PDT
It is the mission of Specialized to provide the product of choice to the discerning cyclist. We want you to be completely satisfied, even thrilled, with the purchase you have made.

Should an item purchased through the online store fail to meet your expectations, we will gladly accept its return within 30 days of original purchase. A copy of the policy, along with a return/exchange form, is shipped out with each order. An exchange can also be made within 30 days for the exact item in a different size or color. It is not possible to do an exchange for an item that is of a different price.

This only applies to online Store purchases from the U.S. store. For the return policy on a purchase made at your local Specialized Retailer/bike shop you'll need to ask them individually about their policies.
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